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This privacy policy aims to give you information on how Express Group collects and processes your personal data through your use of this website, including any data you may provide through this website when you purchase a service or otherwise interact with this website.
You undertake, including but not limited to, that viewing, using the Website, obtaining any goods or services from us you shall be deemed to agree to this Policy. Should you fail to comply with this Policy, then you must refrain from using or accessing the Website.
While using our Website, we may ask you to provide us with certain personally identifiable information. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so. Information that can be used to contact or identify you.
As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our cookie policy for further details.
We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
Our Privacy policy may be amended and updated periodically and without prior notice to you to reflect changes in our online information practices. When changes are made to this Policy it will be posted to the website and the “last updated” date at the top of this policy will be revised. We also encourage users to periodically check this Policy for your better understanding of how we secure your information.
*1. Payment Methods:*
We accept the following payment methods for online purchases:
– Credit Cards (Visa, MasterCard,)
– Debit Cards
– PayPal
*2. Currency:*
All transactions are processed in [your local currency or the currency relevant to your business].
*3. Payment Security:*
We prioritize the security of your payment information. Our website uses [encryption technology/secure payment gateways] to protect your personal and financial details.
*4. Order Confirmation:*
Upon successful completion of your purchase, you will receive an email confirmation with the details of your order.
*5. Refund Policy:*
– *Digital Products and Services:*
– Due to the nature of digital products and services, all sales are final. We do not issue refunds once the order is confirmed.
*6. Cancellation:*
– *Digital Products and Services:*
– Once an order for digital products or services is placed, it cannot be canceled.
– *Physical Products:*
– You may cancel your order for physical products within [number of hours/days] of placing the order, provided the item has not been shipped. Contact our customer support to request cancellation.
*7. Chargebacks:*
– Customers are advised to contact our customer support before initiating a chargeback. We are committed to resolving any issues or concerns you may have.
*8. Contact Information:*
For any questions or concerns regarding payments, refunds, or cancellations, please contact our customer support at info@expressgroup.ae or contact +971 42 639622
Refund Policy
Our refund policy was las updated 01.12.2023
Thank you for business association with Express Group of Companies.
If, for any reason, you are not completely satisfied with a service we invite you to review our policy on refunds. If you paid for your services via a credit/debit card/cash, you can reach our finance team of Express Group of Companies with valid reason and also ask for a refund to your credit/debit card or Cash.
The following terms are applicable for any services you took from us.
Definitions
For the purposes of this Refund Policy:
* If the work has not started, full amount will be retained to the Client. Surcharge and plan review fees are deducted seperately.
* A full refund will be made if the department is in error.
* Submit written explation of refund request within 180 calendar days of payment of the premit fee. Request refunds by mail to the finance department.
* Refunds are paid by transfer/cash only. It takes 4 to 6 weeks for a refund amount to be issued.
For further details, reach out our team
Feel free to get in touch with our supporting team at the email id info@expressgroup.ae and our IT team at the email id info@expressitsolutions.ae for any clarification regarding the website usage policy.
